Terms of Service

Nature of Service

Estastra is an operational platform, not a financial institution or estate management body.

• Estate management tool: Estastra is a Software-as-a-Service (SaaS) platform designed to assist residential estates in managing security, visitor access, and service charge records. We provide the technology infrastructure but do not manage the physical estate itself.
• Not a financial institution: Jubiskra Limited is not a bank, wallet provider, or payment processor. We do not hold, transmit, or settle funds on your behalf. Our payments features are strictly for record-keeping, reconciliation, and data tracking purposes.
• Estate rules apply: In addition to these Terms, you agree to follow the constitution, by-laws, and rules established by your specific Estate Management Association. Estastra is a tool to enforce those existing community rules.

User Accounts and Security

You are responsible for your account and the accuracy of the information on it.

• Eligibility: You must be at least 18 years of age to use the platform.
• Account security: You are responsible for maintaining the confidentiality of your login credentials, including username, password, and PINs. Notify us immediately of any unauthorised access to your account.
• Accurate information: You agree to provide accurate, current, and complete information during registration. Jubiskra Limited is not liable for issues arising from incorrect contact details or unit numbers provided by you.

Service Charge and Payment Records

Estastra records payments but does not process or hold funds.

• Direct payments: All financial transactions (service charges, levies) are made directly from the occupant to the estate's designated bank accounts. Estastra does not process these funds.
• Verification: Our system supports the reconciliation of payments through admin confirmation and supported payment channels. It remains your responsibility to retain proof of payment in case of a dispute.
• Access control: Your Estate Management may configure the platform to automatically restrict gate access for households with outstanding balances. Jubiskra Limited is not liable for any denial of access resulting from the enforcement of estate policies.

Visitor Management and Gate Access

You are responsible for all gate activity that originates from your account.

• Gate passes: You are responsible for all gate passes generated under your account. You agree not to generate passes for unauthorised persons or for purposes that violate estate rules.
• Security logs: You consent to the recording of entry and exit timestamps for your vehicle and your visitors for security auditing purposes.

Acceptable Use

You agree not to misuse the platform in any of the following ways.

• Use the platform for any illegal purpose or to facilitate illegal activities.
• Attempt to gain unauthorised access to other users' accounts or the platform's backend systems.
• Harass, abuse, or harm other occupants or staff through any community or announcement features.
• Upload malicious code, viruses, or harmful data.

Limitation of Liability

The platform is provided as-is. Our liability is limited as described below.

• "As is" basis: The platform is provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that the service will be uninterrupted or error-free.
• No liability for estate actions: Jubiskra Limited is not liable for the actions, omissions, or policies of your Estate Management, including security lapses, maintenance failures, or disputes over funds.
• Data and connectivity: We are not responsible for losses or delays caused by the failure of your internet service provider, device malfunction, or third-party service interruptions.
• Consequential damages: To the maximum extent permitted by Nigerian law, Jubiskra Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform.

Privacy and Data Protection

Your use of the platform is governed by our Privacy Policy.

By using Estastra, you consent to the collection and use of your information as described in our Privacy Policy.

Termination

Access to the platform may be suspended or ended under the following conditions.

• We reserve the right to suspend or terminate your access to the platform if you violate these Terms or if your estate's subscription expires or is cancelled.
• You may stop using the service at any time by contacting your Estate Administrator.

Governing Law

These Terms are governed by Nigerian law.

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Contact Us

For questions about these Terms, reach us at: