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The Estastra Playbook

How the platform works: payments, gate security, staff management, and onboarding.

01

Service Charge Collection

Estastra replaces manual receipt-chasing with a structured financial ledger. Every household has an account. Every payment is tracked, confirmed, and linked to a real transaction.

How it works

  1. The estate admin configures service charge periods and amounts for each household category.
  2. Residents pay directly into the estate's designated account via supported payment channels.
  3. The household ledger updates and the resident receives an SMS confirmation.
  4. The admin dashboard shows outstanding balances, payment history, and flagged accounts at a glance.
Live Ledger

Every household's payment status is visible in real time. No spreadsheets, no paper receipts, no end-of-month reconciliation headaches.

SMS Confirmation

Residents receive instant payment confirmation via SMS. DND bypass is enabled on all outbound messages.

Unassigned Payment Queue

Payments that cannot be automatically matched appear in a queue for the admin to link to the correct household in one click.

Gate Enforcement

If configured by the estate, residents with outstanding balances are automatically flagged and restricted at the gate.

02

Gate Workflows and Security

The Gate App turns security guards into efficient operators. Every entry scenario is handled, from residents to unannounced visitors.

Entry workflows

1

Residents

The guard enters the household reference and the system surfaces access status, payment standing, and any active gate passes in real time.

2

Pre-Authorised Visitors

Residents generate a gate pass via the WhatsApp bot. The visitor presents the pass code at the gate. Access is granted instantly with no phone calls required.

3

Ad-Hoc Visitors

Unannounced visitors are logged as pending. Residents can create a pass remotely to resolve the hold, or call the gate directly.

Anomaly Reports and Digital Tally

Every entry and exit is logged digitally. Management receives a daily Anomaly Report identifying any guard who logs suspiciously low numbers, surfacing potential negligence before it becomes a security incident.

03

Staff Management Suite

Personnel accountability is as important as resident security. The platform includes a complete HR module for estate staff.

Verified Staff Profiles

Store NIN verification records, guarantor information, home addresses, and next of kin for every guard, cleaner, and admin. Every staff member is verified against government identity records during onboarding.

Shift and Attendance Tracking

Know exactly who worked, when they clocked in, and when they clocked out. Every shift change is logged digitally and attributed to a named guard.

Instant Access Revocation

Revoke system access for any staff member who has been terminated or is under investigation. Takes effect immediately across all devices.

04

Our Onboarding Promise

Adopting new software is a significant operational change. We provide concierge onboarding so you are never left to figure it out alone.

One Week On-Ground Support

Our team is physically present at your estate for one full week, including a weekend, to ensure a smooth transition.

Data Migration

We provide a migration tool to import your existing resident and household data in the correct format. No manual re-entry required.

Guard Training

We stand with your gatemen at the gate, training them on the tablets until they are confident operators.

Resident Communication

We help issue the welcome SMS and answer resident questions during the transition period.

05

Emergency Alert System

Security incidents require fast, coordinated responses. The platform includes an estate-wide broadcast system for critical alerts.

Security Broadcast

In the event of a breach or emergency, any authorised guard or admin can trigger an estate-wide SOS alert from the platform.

Instant SMS to All Residents

The broadcast sends an immediate SMS to every registered resident: "URGENT SECURITY ALERT: Breach at Main Gate. Please remain indoors."

06

Flexible and Configurable

No two estates operate the same way. Estastra is built on a modular architecture that adapts to your specific policies and needs.

Choose Your Modules

Whether you need digital gate logging only, full financial reconciliation, or the complete platform including WhatsApp gate passes, we configure what you need during onboarding.

Configurable Security Policy

You decide the level of friction at the gate. Strict PIN checks for every entry, licence plate-only logging, or payment enforcement. Settings are defined during onboarding and can be adjusted at any time.

Reporting and Export

All gate logs, payment records, and shift data are exportable. Estate management has full access to historical records for auditing, board reporting, and legal compliance.